We are happy to offer evening appointments on Tuesday nights and are open until 6:00 PM. We currently do not offer weekend appointments.
Who do I call in case of after hour eye emergencies?
In the case of an eye emergency you may reach the doctor on call by calling 314-351-0101. The call service will contact your doctor who will call you back. Non-emergent questions or routine medication refills are better handled during normal clinic hours.
What is the difference between vision insurance and my medical insurance?
Vision insurance or vision plans may be purchased independently or offered as an added befit to complement your medical insurance similar to a dental plan. Vision insurance covers “routine checks” and often has defined benefits towards glasses and/or contacts. Medical insurance will cover your visit if the purpose of the visit is to evaluate a problem or follow-up an established diagnosis. It is important for you to understand your benefits and potential financial obligations such as co-pays prior to your appointment.
Do you take my vision plan?
Yes, our doctors are providers for VSP, EyeMed, National Vision Administrators (NVA) and Vision Benefits of America (VBA). Please let us know if you carry one of these plans. Please note that if your visit is scheduled to evaluate a problem, follow-up a diagnosis, or additional testing is needed, your visit will likely need to be run through your medical insurance.
Do I need a referral from my primary doctor?
Certain medical insurance plans like HMOs require a referral from your primary doctor prior to your visit. It is your responsibility to know this and make arrangements. It is best for you to contact your insurance plan by calling the number on the back of your insurance card to verify. If a referral is needed, you will need to contact your primary doctor and ask that a referral be faxed to our office at #314-351-4697 prior to your visit. If your referral has not been received by the time of your visit, your appointment will need to be rescheduled or you will be asked to sign a waiver at check-in.
Will my eyes be dilated at my appointment?
Dilation allows your doctor to monitor the health of the back of your eyes. This is typically done during a comprehensive examination and may be need to be done more frequently to check for conditions such as diabetes, macular degeneration, glaucoma, or to better evaluate symptoms such as flashing lights or floaters in your vision. We are happy to offer sunglasses at check-out and encourage you to have transportation arranged if you do not feel comfortable driving with your eyes dilated.
How long will my appointment take?
We realize your time is valuable. We strive to start on time, minimize wait times, and average 1-hour appointments for full comprehensive examinations including time waiting for dilation. Routine visits, post-operative checks, and non-dilated appointments can take as little as 15 minutes. Complex conditions, additional testing, and time-spent in our optical shop may take longer. If you have concerns about your wait time or experience, please let our management team know.
What is a refraction and will my insurance cover it?
A refraction is the process of determining your prescription needed for glasses or contact lenses. It is an essential part of an eye examination and necessary to provide you with an updated prescription. It is NOT a covered service by Medicare or most insurance plans. If your insurance plan does not cover this service, you will be responsible for payment at the time of service.
Is your office wheelchair accessible?
Yes. We offer easy access to an elevator and a dedicated examination room that allows our patients to be evaluated even if they are unable to transfer to an examination chair.
Do you do laser procedures or surgeries in your clinic?
Yes. Many of the procedures that we do can be done here in clinic including lasers for the treatment of membranes that form behind lens implants after cataract surgery, glaucoma and diabetic lasers, injectable medications for the treatment of diabetes and macular degeneration, and even superficial corneal surgeries. LASIK, cataract, corneal transplantation, and retinal repair surgeries are done at an outpatient surgery center.